CANCELLATIONS AND NO SHOWS
Please be mindful that your appointment time is set especially for you. In order to maximize the effectiveness of therapy and maintain continuity of care, we ask that clients make every effort to keep their scheduled appointments.
However, we understand that cancellations are sometimes necessary and unavoidable. If you need to cancel or reschedule your appointment, please notify us at least 24 hours prior to your scheduled appointment date and time. Cancellations made with less than 24 hours’ notice will be considered late cancellations, and the full rate for the appointment will be billed to the credit card on file.
Clients are responsible for attending scheduled sessions and for communicating directly with the therapist if they are running late, need to cancel, or are unable to attend. If a client has not arrived or contacted the therapist within the first 15 minutes of the scheduled session, the appointment will be considered a no-show and billed at the full rate. The therapist will not reach out to confirm attendance once the session has begun.
The intent of this policy is to support a mutual commitment to the therapeutic process rather than a reminder-based service. Therapy is most effective when both therapist and client hold responsibility for the time and space reserved.